Text copied to clipboard!
Title
Text copied to clipboard!Collections Specialist
Description
Text copied to clipboard!
We are looking for a detail-oriented and proactive Collections Specialist to join our finance team. The ideal candidate will be responsible for managing and collecting outstanding accounts receivable from clients and customers. This role requires strong communication skills, persistence, and the ability to work independently while maintaining a professional and courteous demeanor.
As a Collections Specialist, you will play a critical role in ensuring the financial health of the organization by minimizing bad debt and improving cash flow. You will work closely with the billing department, sales team, and external clients to resolve billing discrepancies and secure timely payments. Your ability to analyze account histories, negotiate payment arrangements, and maintain accurate records will be essential to your success in this role.
Key responsibilities include contacting customers via phone, email, or mail to follow up on overdue invoices, documenting all collection activities, and escalating delinquent accounts when necessary. You will also be expected to generate regular reports on collection status and provide insights to management on trends and potential risks. Familiarity with accounting software and customer relationship management (CRM) tools is highly desirable.
The successful candidate will have a strong understanding of credit and collections processes, excellent problem-solving skills, and the ability to handle sensitive financial information with discretion. A background in finance, accounting, or a related field is preferred, along with prior experience in a collections or accounts receivable role.
This position offers an opportunity to contribute to the financial stability of the company while developing valuable skills in negotiation, customer service, and financial analysis. If you are a motivated professional with a passion for finance and a talent for resolving payment issues, we encourage you to apply.
Responsibilities
Text copied to clipboard!- Contact customers to collect outstanding payments
- Monitor accounts to identify overdue balances
- Negotiate payment plans and terms
- Maintain accurate and up-to-date records of collection activities
- Collaborate with internal departments to resolve billing issues
- Prepare and present regular reports on collection status
- Escalate unresolved accounts to management or legal as needed
- Ensure compliance with company policies and legal regulations
- Respond to customer inquiries regarding billing and payments
- Analyze account histories to identify trends and risks
Requirements
Text copied to clipboard!- Proven experience as a Collections Specialist or similar role
- Familiarity with billing procedures and collection techniques
- Knowledge of accounting principles and practices
- Excellent communication and negotiation skills
- Strong attention to detail and organizational abilities
- Ability to work independently and manage multiple tasks
- Proficiency in Microsoft Office and accounting software
- High school diploma or equivalent; associate or bachelor’s degree preferred
- Understanding of data privacy and confidentiality
- Customer service orientation and problem-solving mindset
Potential interview questions
Text copied to clipboard!- How many years of experience do you have in collections?
- Are you familiar with any accounting or CRM software?
- Can you describe a time you successfully negotiated a payment plan?
- How do you handle difficult or uncooperative customers?
- What strategies do you use to prioritize collection efforts?
- Have you worked with legal or compliance teams on delinquent accounts?
- What is your experience with generating financial reports?
- How do you ensure accuracy in your documentation?
- Are you comfortable working with sensitive financial data?
- What motivates you in a collections role?
